FAQs
Frequently Asked Questions
Below you’ll find answers to the most common questions about CamPixes, our vintage digital cameras, shipping, returns, and support.
Are your cameras authentic?
Yes. All cameras sold by CamPixes are 100% authentic vintage digital cameras from well-known brands such as Canon, Nikon, Sony, and Samsung. We do not sell replicas or counterfeit items.
Are the cameras new or used?
Our cameras are vintage items and may show light cosmetic signs of age. Each camera is inspected and tested to ensure it functions as described before shipping.
Do you test cameras before shipping?
Yes. Every camera undergoes a basic functionality check, including power, buttons, screen, lens movement, and core features, before it is packed and shipped.
Where are you located?
CamPixes is based in the United States. Our business address is 2040 Savage Road, Charleston, South Carolina 29407.
Do you ship internationally?
No. At this time, CamPixes ships within the United States only.
How long does shipping take?
Orders typically arrive within 3–5 business days after dispatch. You will receive tracking information once your order ships.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive an email containing your tracking number.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in the same condition they were received. Please review our Return Policy for full details.
What if my camera arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can assist you promptly.
Do your cameras come with accessories?
Included accessories are listed on each product page. Please review the product description to see what is included with your specific camera.
How should I care for my vintage camera?
We recommend storing your camera in a dry environment, avoiding moisture and extreme temperatures, and removing batteries if the camera will not be used for an extended period.
How can I contact CamPixes?
You can reach us by email at support@campixes.shop or by phone at +1 803 657 8770. We aim to respond within 24 hours.
Still have questions? Our support team is happy to help.